The tawk.to alternative where AI is built in, not bolted on.
tawk.to is genuinely free, and if free is all you need, use it. AnsaChat costs €9 a month. This page shows exactly what that difference buys, so you can decide honestly.
At a glance
| Feature | AnsaChat | tawk.to |
|---|---|---|
| Pricing unit | Per website, flat | Free core + paid add-ons |
| Entry price | €9/mo per website (Starter) | $0 (core product is free) |
| AI agent | Included: 20/mo (Starter) or 50/mo (Pro), packs from €10 per 250 (≈€0.04/answer) | AI Assist add-on: $29/mo |
| Branding removal | Small 'Chat by AnsaChat' link on Starter · removed on Pro (€19) | Whitelabel add-on: $29/mo per property |
| Teammates | Unlimited, free on every plan | Unlimited, free |
| Free trial | 14 days · card required | Free forever (core product) |
Competitor pricing checked August 2026 via their public pricing page. Vendors change pricing, so always verify current numbers with them directly. tawk.to pricing
The same team, priced on both
A small team that wants AI answering routine questions, under their own brand.
tawk.to + add-ons
- Core product: $0
- AI Assist add-on: $29/mo
- Whitelabel (remove tawk.to branding): $29/mo
≈ $58/mo
AnsaChat
- Starter plan, flat: 20 AI answers included
- Pro removes the AnsaChat link (Starter carries a small one)
- Whole team included, unlimited
€9/mo
What AnsaChat does differently
AI is the product, not an add-on
Ansa answers first on every plan, trained only on your website, files, and Q&As. It hands off to your team the moment it is unsure.
Branding removal costs €19, not +$29
On Starter, a small 'Chat by AnsaChat' link sits under the chat. Pro (€19, everything included) removes it — on tawk.to, whitelabel alone is a $29/mo add-on, on top of another $29/mo for AI Assist.
One flat price
€9 per month per website, everything included, cancel anytime. No add-on stacking as your needs grow.
When tawk.to is the better choice
- Your budget is exactly zero and your team is happy to answer every chat themselves.
- You're fine with the tawk.to badge on your widget and don't need AI answers.
- You want their paid add-on ecosystem, like voice agents (from $49/mo).
Questions, answered
Is tawk.to really free?
Yes, the core product is genuinely free with unlimited agents. AI Assist ($29/mo) and branding removal ($29/mo per property) are paid add-ons. That is the honest comparison: free without AI, or about $58/mo with AI and your own branding.
Why pay €9 when free exists?
Because the AI answers most routine questions before your team sees them, trained on your own content. If your chat volume is small and answering it yourself costs you nothing, free is the right choice.
What happens when my included AI answers run out?
The AI politely steps aside and your team chats on, unlimited and free. If you want more AI, packs start at €10 per 250 answers.
Where does my data live?
In the EU (Frankfurt). AnsaChat is a Dutch company and GDPR tooling is built in: visitor export and deletion, workspace export, and account deletion are all self-serve.