Terms of Service

1. Who we are

AnsaChat is a product of Aktief Bouwen B.V., registered at Celsiusstraat 32a, 1704 RW Heerhugowaard, Netherlands. You can reach us at support@ansachat.app.

KVK (Dutch Chamber of Commerce) number: —. BTW (VAT) number: —.

2. The service

AnsaChatis a live chat widget you install on your website. It gives your website a chat launcher, a team inbox where you and your colleagues reply to visitors, and an AI assistant that answers routine questions automatically from the content you give it (your website, uploaded files, or Q&A pairs you write yourself).

AI answers are metered: each subscription includes a monthly quota, and additional answers can be purchased as one-off packs (see section 7). Human chat through the team inbox is unlimited and never metered.

3. Accounts

You must provide an accurate email address when creating an account and keep your login credentials confidential. You're responsible for activity that happens under your account, so tell us right away if you suspect unauthorized access.

4. Business use only

The service is intended for use by businesses and organizations to support their customers or website visitors. It is not intended for personal, non-commercial use.

5. Prices & payment

The base subscription is €19/month or €190/year, per website, billed in advance. Additional websites on the same account are €10/month each (€100/year on the annual plan). One-off AI answer packs cost €10 for 250, €18 for 500, €34 for 1000 answers. All prices are shown ex-VAT; VAT is calculated and added automatically at checkout based on your billing address.

Payments are processed by Stripe. We never receive or store your card details — Stripe handles that directly. Subscriptions renew automatically each billing period until cancelled. If we change subscription prices, we'll give you at least 30 days' notice by email before the new price takes effect.

6. Free trial

New subscriptions include a 3-day free trial. A payment card is required to start the trial, and unless you cancel before it ends, your card is automatically charged the subscription price on day 4. Each account is eligible for one free trial.

7. AI answer packs

AI answer packs are one-off purchases that top up your AI answer quota for the current calendar month. They are not a recurring charge and don't carry over — any unused pack answers expire at the end of the calendar month they were purchased in, along with your regular monthly quota.

Pack purchases are consumable credits, applied to your quota immediately on purchase — they're final and non-refundable once credited.

8. Cancellation

You can cancel your subscription at any time from your billing page, which opens the Stripe customer portal. Cancellation takes effect at the end of your current billing period — you keep full access until then, and we don't offer partial refunds for unused time.

After your paid access ends, your widget doesn't disappear immediately. For about two weeks it stays up in a reduced mode that only captures visitor emails for you to follow up on later; after that grace period, the widget stops appearing on your site until you resubscribe.

9. Fair use

You may not use the service to send or host unlawful content, or to abuse, overload, or attack our systems or those of other customers. Technical rate limits apply to the widget's public endpoints (message sending, file uploads, and similar), and we may throttle or temporarily pause access for an account or workspace that we reasonably believe is abusing the service.

10. Your content

You own the content you put into the service — your knowledge base material, uploaded files, Q&A pairs, and the chat conversations that happen through your widget. We only use it to operate and provide the service to you (for example, generating AI answers or displaying conversations in your team inbox); we don't claim ownership of it and don't use it for anything beyond running the service.

11. Availability

We aim to keep the service reliably available and put real effort into that, but we don't promise a specific uptime percentage or service-level agreement. Scheduled maintenance or unexpected issues may cause brief downtime from time to time.

12. Liability

To the extent permitted by law, our total liability to you for any claim relating to the service is capped at the fees you paid us in the 12 months before the claim arose. We're not liable for indirect, incidental, or consequential damages (such as lost profits or lost data). Nothing in these terms limits or excludes liability for intent or gross negligence on our part, where the law doesn't allow such a limitation.

13. Changes to these terms

We may update these terms from time to time. If we make a material change, we'll notify you by email. Continuing to use the service after a change takes effect means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the Netherlands. Any dispute that can't be resolved informally will be submitted to the competent court in the Netherlands.